Privacy Policy

Introduction and Scope

This Privacy Policy explains how TADESO (“we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, browse or purchase hot sauce products, create a customer account, subscribe to marketing emails, participate in promotions, or contact our customer care team.

We respect your privacy and are committed to handling your personal information lawfully, fairly, and transparently. This policy applies to information processed through our online store and related communications. It does not govern third-party websites or applications that we may link to, as those services have their own privacy policies.

If you do not agree with this Privacy Policy, please discontinue use of our website and services. By continuing to use our website or placing an order, you acknowledge the practices described in this policy.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website and services.

Account and Order Data may include your name, email address, phone number, billing and shipping addresses, payment-related details, order history, product preferences, and promotional or discount codes you apply. Payment information is processed securely by our payment service providers, and we do not store full payment card numbers on our servers.

Communications may include messages you send through contact forms, email, chat, or social media channels, including any attachments or images that you voluntarily provide, such as photos related to a product or order concern.

Marketing preferences may include whether you have opted in to receive newsletters or promotional communications; your interests, where you provide them; and records of your consent, where required.

Automatically Collected Information may include your IP address, device type, browser type, operating system, referring URLs, pages viewed, time spent on our website, and approximate location derived from your IP address.

We may use cookies, pixels, and similar technologies as described in this policy. We may also receive limited information from payment processors, shipping or delivery partners, and fraud-prevention services to complete transactions, deliver orders, and protect our business and customers.

How We Use Your Information

We use personal information to operate our online store and provide our products and services. This may include:

• Processing and fulfilling orders
• Processing payments
• Arranging shipping and delivery
• Sending order confirmations and delivery updates
• Handling returns, refunds, and exchanges
• Providing customer support
• Responding to questions and inquiries
• Maintaining and improving our website
• Diagnosing technical issues
• Understanding website usage and customer preferences
• Developing new products, features, and services
• Sending marketing communications about products, promotions, offers, and updates where you have provided consent when required
• Preventing fraud and protecting website security
• Complying with applicable laws and legal obligations
• Responding to lawful requests from government or regulatory authorities
• Enforcing our terms and policies
• Protecting the rights, safety, and property of our customers, team, and business

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us.

We may also use aggregated or de-identified information that cannot reasonably identify you for analytics, reporting, research, and business planning.

Legal Bases and Retention

Depending on where you live, we may rely on different legal bases to process your personal information, including:

• Performance of a Contract: Processing information necessary to complete and deliver your purchase.
• Legitimate Interests: Processing information for purposes such as fraud prevention, website security, customer service, and understanding how our website is used, while considering your privacy rights.
• Consent: Processing information for certain marketing communications, cookies, or other activities where consent is legally required.
• Legal Obligations: Processing information when necessary to meet tax, accounting, regulatory, or other legal requirements.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy or as required by applicable law.

Order, transaction, tax, and accounting records may be retained for the period required by law. Marketing information may be retained until you unsubscribe or withdraw consent. After unsubscribing, we may retain limited information necessary to maintain records of your preferences and prevent unwanted communications.

Technical and security logs may be retained for a shorter period as necessary for website operation, security, and fraud prevention.

Sharing and International Transfers

We may share personal information with service providers that help us operate our business. These may include providers supporting:

• Website hosting
• Email delivery
• Payment processing
• Analytics
• Customer support
• Order processing
• Shipping and delivery
• Fraud prevention
• Website security

Service providers may only use personal information as necessary to provide services to us and are expected to maintain appropriate safeguards for that information.

We may also disclose personal information when required by applicable law, court order, legal process, or government request, or when necessary to protect our legal rights, customers, employees, business, or property.

If TADESO is involved in a merger, acquisition, reorganization, financing, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable privacy requirements.

If personal information is transferred across international borders, we will use appropriate safeguards where required by applicable law.

Cookies and Similar Technologies

We use cookies and similar technologies to help operate and improve our website.

These technologies may be used to:

• Maintain website sessions
• Keep items in your shopping cart
• Remember preferences
• Understand website traffic
• Measure marketing and advertising performance
• Improve website functionality and usability
• Analyse customer interactions with our website

Essential cookies are necessary for certain website functions. Where required by law, we will request permission before using non-essential analytics or marketing cookies.

You can control cookies through your browser settings. Disabling certain cookies may affect some website features, such as maintaining your shopping cart, staying logged in, or remembering preferences.

Security

We implement administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include access controls, secure data transmission where appropriate, account protections, and staff training.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. We encourage customers to use strong passwords and protect their account credentials.

Your Rights and Choices

Depending on your location and applicable laws, you may have certain rights regarding your personal information. These may include the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict certain processing
• Object to certain uses of your information
• Request data portability
• Withdraw consent where processing is based on consent
• Opt out of certain marketing communications

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in our communications or by contacting us.

To exercise applicable privacy rights, please contact us using the information provided on our website. You may also have the right to submit a complaint to the relevant privacy or supervisory authority in your jurisdiction.

Children

Our website and products are intended for a general audience and are not knowingly directed toward children below the age at which parental consent is required under applicable law.

We do not knowingly collect personal information from children when such collection is prohibited by applicable law. If you believe that we may have collected personal information from a child, please contact us so that we can review the information and take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

When material changes are made, we may update the “Last Updated” date displayed on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

Your continued use of our website and services after an updated policy is posted constitutes acceptance of the revised policy where permitted by applicable law.

Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us through our contact page.

We will review and respond to privacy-related requests within a reasonable timeframe and in accordance with applicable laws and regulations.