Return & Exchange Policy

At TADESO Hot Sauce, every order is packed with care to ensure your hot sauce products arrive in good condition. If there is an issue with your order, this policy explains when returns, exchanges, replacements, and refunds may be available.

Eligibility for Returns

We accept return requests under the following conditions:

• The request must be submitted within 7 days of delivery.
• The product must remain sealed and in its original condition.
• All original packaging and product materials must be intact.
• The product must not show signs of damage, tampering, or alteration.
• The return must meet the requirements outlined in this policy.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

For food safety and product quality reasons, certain products are not eligible for return:

• Opened or partially consumed hot sauce products, unless the product is defective, damaged, or incorrect.
• Products purchased during a sale or promotional offer, when stated at checkout.
• Products specifically marked as non-returnable on the product page.
• Gift cards or complimentary items.

Exchange and Replacement Policy

If you receive an incorrect, damaged, or defective hot sauce product, we may provide a replacement or exchange, subject to product availability.

• Exchange or replacement requests should be submitted within 7 days of delivery.
• The product must meet the applicable return or replacement requirements.
• Exchanges and replacements are subject to product availability.
• If the requested product is unavailable, we may offer store credit or a refund, depending on the circumstances.

Return Process

To initiate a return or exchange:

1. Contact our support team with your order number and the reason for your request.
2. Provide any information or photos requested by our support team.
3. Our team will review the request and confirm whether it qualifies under this policy.
4. If approved, we will provide instructions for the next steps.

If a return is approved, please follow the provided instructions to ensure the product is handled and packaged appropriately during transit.

Refund Policy

• Refunds will be processed after the returned product, where applicable, has been reviewed.
• Once approved, refunds will be issued to the original payment method.
• Please allow 5–7 business days for the refund to appear in your account, depending on your payment provider or financial institution.
• Shipping charges, if any, are generally non-refundable unless the return or refund is due to a damaged, defective, or incorrect product.

Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect hot sauce product:

• Please contact us within 48 hours of delivery.
• Provide your order number and clear photos or videos showing the product and packaging.
• Our team will review the issue and determine the appropriate resolution.
• Depending on the circumstances, we may provide a replacement, exchange, store credit, or refund.

Please do not dispose of the product or packaging until our team has reviewed your claim, as photos or additional information may be required to resolve the issue.

Important Notes

• TADESO Hot Sauce reserves the right to decline return or exchange requests that do not meet the requirements of this policy.
• Product appearance may vary slightly due to natural ingredients, production batches, photography, or screen settings. Minor variations that do not affect product quality or safety are not considered defects.
• Customers may be responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
• Refunds, replacements, and exchanges are subject to the terms outlined in this policy and applicable laws.

Our Commitment

At TADESO Hot Sauce, we want every customer to have a positive experience with our products. Our return and exchange policy is designed to provide clear and fair guidelines while maintaining appropriate food safety and product quality standards.