Terms & conditions

Agreement to terms

These Terms and Conditions (“Terms”) govern your access to and use of the website, online store, and related services operated by TADESO (“we”, “us”, “our”). By visiting our site, creating an account, or purchasing hot sauce bottles, pouch packs, gift sets, or related products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our services. We may update these Terms from time to time; the revised version will be posted on this page with an updated effective date where appropriate.

Eligibility and account security

You must be legally able to enter into a binding contract in your jurisdiction to shop with us. If you register an account, you agree to provide accurate, current information and to keep your login credentials confidential. You are responsible for all activity under your account. Notify us immediately if you suspect unauthorised access.

Products, descriptions, and food safety

We strive to describe our hot sauce products accurately, including ingredients, heat level, volume, usage directions, allergen information where required, and imagery. Colour and packaging may vary slightly between batches or due to screen settings and photography. Our products are food items — review ingredient lists if you have allergies or dietary restrictions. Our content is general in nature and does not replace professional medical advice. Discontinue use if you experience an adverse reaction and consult a healthcare provider when appropriate. Product availability is subject to change.

Pricing, promotions, and taxes

Prices are displayed in the currency shown at checkout unless stated otherwise. We may correct pricing errors before an order is accepted. Promotional codes, discounts, and bundles are subject to stated rules, dates, and exclusions. Taxes, duties, and import fees may apply depending on your shipping destination and local law.

Orders, payment, and acceptance

Placing an order constitutes an offer to purchase. We send an order confirmation email when we receive your order; this acknowledges receipt but does not always mean we have accepted the order. Acceptance occurs when we ship the product or charge your payment method as described at checkout. Payment is processed through secure third-party providers.

Shipping and risk of loss

Delivery timelines are estimates and not guaranteed unless we explicitly offer a guaranteed service in writing for your order. Risk of loss and title for physical goods pass to you upon delivery to the carrier or to you or your designated recipient, according to our shipping policy and applicable law.

Returns, refunds, and food products

Food products are subject to safety and hygiene rules. Unopened items in original sealed packaging may be returnable within the period and conditions stated on our Returns page. Opened or used products may not be eligible for return except where required by law or where the item is defective, damaged, or not as described. See our Returns & Refunds page for details.

Intellectual property

All content on our site—including text, graphics, logos, photographs, product names, and layout—is owned by us or our licensors and protected by copyright, trademark, and other laws. You may not copy, scrape, reproduce, or exploit our content for commercial purposes without written permission.

Prohibited conduct

You agree not to misuse our site: no unlawful activity, harassment, spreading malware, attempting to breach security, or submitting false reviews.

Disclaimer of warranties

To the fullest extent permitted by law, our services and products are provided “as is” and “as available” without warranties of any kind, whether express or implied, except where liability cannot be limited by law.

Limitation of liability

To the maximum extent permitted by applicable law, we and our affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our products or site. Our aggregate liability for any claim relating to an order shall not exceed the amount you paid for that order, except where liability cannot be limited by law.

Governing law and disputes

These Terms are governed by the laws applicable in your jurisdiction as a consumer where mandatory rules apply. Disputes should first be addressed by contacting our customer care team.

Contact

For questions about these Terms, please reach us via our contact page.